Privacy Policy

Your Privacy Rights

We understand and value the confidence that you place in The Walter T. Kelley Company, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on August 22, 2013, describes the information we collect and how we use it.

Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  • Place an order from our catalogs or on our Web site
  • Make a purchase on our website
  • Request a catalog
  • Create an account at kelleybees.com
  • Sign up for our newsletter or email notifications

We maintain the data that you provide us, as well as transaction history, in a secure database.

Using Information We Collect

Here at The Walter T. Kelley Company, we always want to provide you with the best possible shopping experience and execute your orders exactly as requested. To do this, we gather data that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you WTK email notifications
  • Identify your product and service preferences
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We understand that your personal information should remain personal, so therefore we won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.

Our mailing list and general shopping activity is not available to any other company and is only used internally for mailing catalogs, promotion information, and email notifications. If you prefer not to be included on any of these mailings, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices about Communication from Walter T Kelley.

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Walter T. Kelley, please login to your account and change the settings for catalog and email notification or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email.

If you do not wish to receive other communications from us, such as surveys, please contact us at:

The Walter T Kelley Company
PO Box 240
Clarkson, KY 42726
800-833-2899
sales@kelleybees.com

How We Use Email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at kelleybees.com, you will receive an email confirmation and, in most cases, an email with package tracking information. 

We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of kelleybees.com.

Links to Other Sites

Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Walter T Kelley Company and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us.